Refund & Return Policy
We want our customers to be 100% satisfied. All returned ramp kits must be shipped in their original boxes and properly packaged to avoid damage during transit. Any damage or missing items during transit will not be replaced unless delivery driver makes note of it. Please repack the product carefully and in original condition. Include any instruction manuals, stickers, etc. All returned ramp kits are subject to appropriate freight fees, SWG Sideways Group / Build at Home Skateparks does not refund these fees. SWG Sideways Group / Build at Home Skateparks also does not refund the original shipping fees included in the price of the product. Any ramp kits returned in a severely damaged or used condition which cannot be resold as new will have a minimum but not limited to a 30% restocking fee. Returns that are not damaged will be limited to a 30% stocking fee. Additional charges may be incurred if the product is returned in damaged condition. SWG Sideways Group / Build at Home Skateparks will refund the original purchase price, minus state or federal taxes, and apply the refund to the credit card used during purchase, or issue a refund check. SWG Sideways Group / Build at Home Skateparks will refund only the original purchaser of the ramp, we do not refund for ramps not purchased directly from us. No returns will be accepted on custom ramp orders. We appreciate or industry and business and will work directly with our customers to remedy any dispute or problem with our products.
Since the methods of application/installation and conditions are beyond our control, we make no guarantee or warranty concerning the use or results to be obtained from use of the described product. Any such warranty of merchantability is disclaimed. Buyer is solely responsible for results.
Damage Items in transit
If any items are damaged during transit with any Fed-Ex Home Delivery | Fed-Ex Ground services, please report it immediately to us via email along with photos.
We may request the damaged piece in return to us for exchange of a new.
Larger items such as banks, quarter pipes, and /or half pipes will be shipped through a trucking company and/or freight carrier. SWG Sideways Group / Build at Home Skateparks will replace any damaged items during transit if the delivery driver makes note of it on the receipt / bill of lading. If you sign the receipt/ bill of lading without any note of the damage you will not be refunded nor receive your replacement and/or missing parts. Please ensure you inspect the package upon arrival.
100% Money Back Guarantee
If you are not satisfied with your purchase within 30 days of purchase, for any reason, just ship back the unused merchandise in good condition and we will promptly refund your purchase price, less shipping and handling. No questions asked. Shipping and handling charges are non-refundable. If you have any questions about this ramp kit, or any of products, please don’t hesitate to contact us.
Shipping is free within the 48 contiguous states (United States). Free shipping does not apply to customers in Alaska and Hawaii. For shipments to Hawaii and Alaska, add $285 for special shipping charge. For customers outside of the United States, please contact us via email at for additional information on how to obtain one of our ramp kits.